About

Sai Nageswara Rao Kotturi is an ambitious and enthusiastic management student with a mixed technical and management background. With two years of work experience in supply chain management, he possesses excellent process knowledge in customer relationship management (CRM) and works well with others on the team to provide quick solutions to complex problems. Currently working as a Payments Investigator (Tier-3) at Amazon Development Centre, Sai is responsible for recognizing and resolving delivery partner payroll and payment concerns and issues. He has also been instrumental in creating opportunities for improved customer experience through process-related ideas and implementations. Sai has improved customer service by assisting in the enhancement of the company's technical support process and responding to customer emails to provide the service within a standard response time. He has used de-escalation methods and maintained composure and patience to provide positive and exceptional customer support for difficult customer issues. Sai has also provided email support and troubleshooting issues on marketplaces such as (NA, UK, SG, IN, CA) in order to address and resolve any pay-related concerns. Prior to his current role, Sai worked as a Student Academic Counsellor at Lovely Professional University, where he counselled students to assist them in setting academic goals and planning for careers, as well as suggesting jobs they could apply for before finishing their studies. He also instructed parents on how to support and encourage their children's education and academic career path. Sai conducted academic process sessions with fellow educators to collaborate and share information with the objective of improving students' decisions on their careers. He provided the students support about choosing an academic career path and instructed them via phone and email. Sai is currently pursuing a Master of Business Administration (MBA) degree from the University of Central Lancashire, which he expects to complete in 2023. He holds a Bachelor of Technology (B.Tech.) degree in Computer Science and Engineering from Lovely Professional University, which he completed in 2018. With a total of 4.53 years of relevant experience, Sai is now seeking challenging career opportunities that will allow him to expand his knowledge and apply his hard work and dedication to the growth of an organization.